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RETURNS & EXCHANGES

IN STORE PURCHASE - RETURN & EXCHANGE POLICY


 

We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 10 days of purchase.

Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.

All sale and discounted items, undergarments, swimwear, hoisery, jewellery, and layaways are final sale. Unfortunately, no exchanges or returns will be accepted on these items.

All premium outerwear items are exchange only. Premium outerwear includes brands - Nobis, Toboggan Canada and Moose Knuckles.

Gift Cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a Gift Card will be refunded as merchandise credit.

 

ONLINE PURCHASE - RETURN & EXCHANGE POLICY


 

You will need to contact [email protected] in order for a return or exchange process to begin regardless of where or how you are returning or exchanging your product.

We will gladly accept regular-priced merchandise for return as long as it meets the following criteria:

1. Merchandise is in original condition and has not been worn, altered or washed.

2. Merchandise has all original tags attached.

3. Package is postmarked for return within 15 days of delivery.

4. Item is not a sale or discounted item, undergarments, swimwear, hoisery and jewellery are final sale. Unfortunately, no exchanges or returns will be accepted on these items.

Sale Items are exchange only or store credit can be issued.

Returning items in store: Online return or exchange orders can be processed in store at our CrossIron Mills location. Please keep your original invoice receipt, proof of the delivery date, and a piece of photo ID in order to exchange product in the store as you will be required to have this information in the store.

Shipping fees are always non-refundable. 

Please Note: We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. In order to process a return, you must send back the product in the original condition and in the original packaging along with a return merchandise authorization (RMA). To generate an RMA, log into your account through the My account button. Click on View Details on your order number. Once in the detail for the order, click on the Add New RMA button to create the RMA. Complete the form with the quantity returned, reason, and method and include any comments. Click on Save RMA when completed. You will receive an email within two business days with instructions and the next steps to follow.